EMAIL USsupport@safehouse-group.com
CUSTOMER SERVICE(International)+44 208 089 9260
WORKING HOURS8:00 am to 5:00 pm

Coins & Bullions Vault

Highest Security Vault Storage

Safehouse Group’s facilities are ISO 9001 Certified vaults

that can store a total of 1800 metric tons of silver

and over 550 metric tons of gold and platinum.

All the bullion that is stored is segregated and placed in

uniquely identified, tamper evident parcel bags(parcels).

These parcels can be easily tracked by our clients

who are therefore sole legal owners of their bullion.

Secure Storage

State of the Art Security

The Vaults are strategically located in Singapore, Hong Kong, Dubai, London and Chicago, physically secured by 24/7 perimeter security officers.Operational security is provided by armed Auxiliary Police.The security system operates 24/7 monitoring services with local and remote CCTV backups, quadruple alarm type sensors and 2.5 tons Class I door. Gold and platinum are stored in a special UL rated Class II Vault (a vault within a vault) which consists of 30cm thick composite steel walls.

Governance Best Practices

The ISO 9001 certified, bespoke Vault Management System is hosted offline i.e. physically disconnected from other networks and internet, to prevent outside attacks. The system requires each deposit and withdrawal of bullion to be signed off by two TSH officers, auxiliary police officer and the client to ensure maximum transparency and security.

Unique Tracking

All the bullion is stored in custom designed, tamper evident parcel bags (parcels). These parcels are uniquely identified, photographed and placed in specified 800kg metal cages which means that the parcels can easily be tracked and audited. Our parcel ownership system ensures that our clients are the sole legal owners of their bullion under the location law. This means that regulations such as FATCA do not apply to the bullion stored at Safehouse Group.

Unrivaled Insurance

We have one of the most comprehensive insurance policies in the industry issued by Lloyd’s. Our coverage includes theft, fire, building collapse, terrorism and sabotage, protection from inside jobs (infidelity) and negligence (mysterious disappearance)—a liability not commonly available to other vaults as they do not meet the operational standards required by the insurer or cannot afford the premiums.

Independent Audits

In addition to third party insurance we also have regular and independent audits by Bureau Veritas, an international inspection company, and Finaudit World LLP, our financial auditors.

Expedited Clearance and Compliance Control

We can issue import/export permits to expedite custom clearance for your bullion into or out of our all locations, whether it is shipped by the ton or carried personally. We also ensure that your bullion meets locations standards and remains tax- and duty-free.

Buy and Sell

Customers can buy and sell their bullion through our partner company Ugold24.com Their sell back option provides maximum liquidity with minimal efforts. They will buy back your stored bullion under Bullion Storage without additional checks or tests.

Bullion parcel delivery

The physical ownership of the bullion through the personalized parcel system allows for additional flexibility through the range of additional services such as very simple procedure for bullion withdrawal or even its physical delivery.

Transfer existing bullion

Ship or deliver your bullion to us for storage.
Once authenticated, you can easily sell or collateralize your bullion through our platform to obtain liquidity.